Refund policy

We want you to love your TIDEA jewellery. If you change your mind, you may request a return within 30 days of receiving your order, subject to the conditions below.

Change-of-mind returns
To be eligible for a change-of-mind return, items must be unused, unworn and returned in their original condition and packaging.

For hygiene reasons, earrings cannot be returned for change of mind once worn or tried on.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise agreed by TIDEA.

Once your return has been received and approved, your refund will be issued to your original payment method. Original shipping costs, if any, are not refundable for change-of-mind returns.

Faulty, damaged or incorrect items
If your item arrives faulty, damaged or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.

Sale items
Sale items may not be eligible for change-of-mind returns, unless otherwise stated. This does not affect your rights under Australian Consumer Law if an item is faulty, unsafe, significantly different from its description or otherwise fails a consumer guarantee.

How to request a return
Email hello@tideajewellery.com with:

  • your order number
  • the item you wish to return
  • the reason for the return
  • photos if the item is faulty or damaged

Please wait for return instructions before sending your item back.

Refund processing
Once your return has been received and assessed, we’ll let you know whether the refund has been approved. Approved refunds will be sent to your original payment method. Your bank or payment provider may take additional time to process the refund.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.